Housing Officer

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing Delivering a high-quality housing management service across a patch of properties Managing tenancy and estate management issues, ensuring residents receive an effective and customer-focused service Carrying out regular estate and block inspections, identifying repairs, health and safety concerns and environmental issues Managing anti-social behaviour cases, safeguarding concerns, fly-tipping and tenancy breaches Supporting void and lettings processes to minimise turnaround times and maximise occupancy Working proactively to improve income collection and reduce rent arrears Investigating tenancy issues and preparing documentation for legal action and court where required Building strong relationships with residents, resident associations, local authorities and external partners Supporting vulnerable residents and signposting to relevant support agencies where appropriate Ensuring residents are actively engaged in decisions affecting their communities Maintaining accurate records and updating housing management systems Working collaboratively with internal teams, contractors and multi-agency partners to deliver excellent housing services What You Will Need Experience working within housing management or a similar customer-facing housing role Good understanding of housing legislation, tenancy management and landlord ..... full job details .....