Housing Officer

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Cambridgeshire. What the job will be doing To be able to demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible. To provide an excellent level of tenancy and neighbourhood management services of our local neighbourhoods. To manage a range of Safeguarding and ASB cases to a high standard To liaise with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team. To demonstrate values and listen to our customers in order to improve the customer experience. To engage and listen to our customers in order to improve the customer satisfaction and helping. What you will need Excellent customer service skills putting the customer at the heart of what we do. Exceptional problem-solving skills and decision-making capabilities. Clear and effective communicator, able to convey complex information to customers and key stakeholders. Negotiation and influencing skills. Initiative to make difficult decisions. Excellent communication skills, both written and verbal and to a range of audiences. Ability to manage own diary and reprioritise reactively when necessary. IT literate and ability to adapt to new software. Ability to input data into systems accurately. Ability to work ..... full job details .....