Housing Officer

Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Housing Officer on a temporary basis for a period of c. 6-9 months.Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association''s policies and procedures including:Estate Management.Allocations and Void Management.Income Recovery / Rent Arrears Management.Anti-Social Behaviour Case Management.What you''ll need to succeed To be considered for this position, you must possess:A 3rd level qualification with at least 1 year''s relevant experience in a customer-facing role with account management experience, or;A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year''s relevant experience in a customer-facing role with account management experience, or;A Level 3 qualification or equivalent with at least 2 years'' relevant experience in a customer-facing role with account management experience, or;A minimum of 3 years'' experience working as a Housing Officer.Additionally, you must have:Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.A full current driving licence and access to a car.Ideally, you will possess:Knowledge of working practices within housing organisations providing social housing.Working knowledge of the welfare benefit system and e-benefits.Working ..... full job details .....