Housing Officer

Housing Officer

Leeds

3 months +

39 hours pw

-15- -19 PAYE + holiday pay ph (DOE)

Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices.

Key Responsibilities of the Housing Officer:

• Acting as the first point of contact for customers living within shared ownership and leasehold properties
• Managing rent arrears cases and enquiries
• Maximising income collection for the business, including rent and service charges
• Negotiating feasible repayment plans for customers
• Managing complaints of anti-social behaviour
• Liasing with third party property management agents, developers and customers
• Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
• Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
• Attending court to represent the organisation at repossession hearings
• Supporting the team with regards to customer feedback, including customer satisfaction surveys
• Maintaining accurate records of customer accounts and changes to existing accounts

Requirements of the Housing Officer:

• 1 year + worth of property management experience in affordable housing or private rental sector