Housing Officer (Desk Based)

JOB DESCRIPTIONThe Guinness Partnership is expanding the Housing team and is recruiting adesk-based Housing Officer to join the team in Milton Keynes on a 12-month fixed-term contract.We appreciate that flexibility is important, and so we operate a hybrid working model. You will work in the office for 3 days, with the flexibility to work remotely 2 days per week. As a Housing Officer, you will deliver the Housing Service in the Guinness Great Service style, for general needs, shared owners and leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents. The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards. What we are looking for We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will ideally be an experienced housing professional, with great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in housing management within a registered provider of social housing Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated ..... full job details .....