Housing Officer

Housing Officer
Location: Northampton
Hours: 37 hours per week - Hybrid
Salary: -35,971 per annum
Essential Car Allowance: -1,657 per annum

We are seeking an enthusiastic and experienced Housing Officer to join the Housing Services team of a Housing Association in Northampton on a hybrid working basis. You will be responsible for managing a defined patch and delivering high-quality neighbourhood and tenancy management services.

Key Responsibilities of a Housing Officer:

• Manage a neighbourhood patch to deliver effective tenancy and estate management services.
• Handle tenancy issues including anti-social behaviour, lettings, and void management.
• Work collaboratively with customers, communities, and partner agencies to improve neighbourhoods.
• Support the delivery of excellent customer service and contribute to continuous service improvement.

• Proven experience in a housing management role, with a strong customer focus.
• Ability to manage competing priorities and work effectively under pressure.
• Excellent communication and interpersonal skills, with a proactive and positive approach.
• Valid driving licence and access to a vehicle.

• 25 days annual leave (plus bank holidays)
• Flexible working arrangements
• Health cash plan (following probation)
• Social Housing Pension Scheme
• Ongoing training and development opportunities