Housing Officer

Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex.

What the Job Will Be Doing

• Delivering a high-quality, customer-focused housing management service to a defined patch of residents
• Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support
• Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery
• Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches
• Preparing documentation for legal or enforcement action where required
• Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments
• Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved
• Liaising with income, support, and property teams to provide a coordinated service to residents
• Providing welfare benefits advice and signposting residents to support services to sustain tenancies
• Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales
• Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders

What You Will Need

• Experience in tenancy management, housing management, or income management
• Knowledge of housing legislation, tenancy management practices, and welfare benefits
• Experience managing rent arrears and supporting tenancy sustainment
• Experience investigating anti-social behaviour or tenancy breaches
• Ability to prepare documentation and support legal or enforcement processes
• Strong communication and interpersonal skills with the ability to handle challenging situations
• Customer-focused approach with the ability to work independently and as part of a team
• Good organisational skills and the ability to manage a varied caseload and competing priorities
• IT proficiency including Microsoft Office and housing management systems
• Full driving licence and ability to travel across the borough

Desirable:

• Professional housing qualification (e.g. CIH) or willingness to work towards
• Experience of court processes, mediation, or negotiation
• Knowledge of housing maintenance and estate management practices

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