Housing Officer

Housing Officer 

Cambridgeshire  

£35,500 per annum including car allowance  

Permanent Full time (37 hours per week) 

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. 

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. 

What you will be doing: 

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. 

• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. 

• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. 

• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. 

• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. 

• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. 

We’d love to meet someone with: 

• Previous experience in housing or tenancy management, ideally within a social housing setting. 

• A strong understanding of ASB legislation and best practice in case handling. 

• Proven ability to manage rent arrears and support financial wellbeing. 

• Excellent customer service skills with a resident-first approach. 

• Strong problem-solving, negotiation, and influencing skills. 

• Effective communication, time management, and organisational abilities. 

• Experience working collaboratively with internal and external stakeholders. 

Amongst what we offer you is: 

• A competitive salary of £33,500 including car allowance 

• 28 days holiday PLUS Bank Holidays 

• A generous contributory pension scheme 

• Private health care 

• Free life assurance 

• Access to a wide range of wellbeing services and tools, including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.