Housing Officer

Main Purpose of the Role

The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants.

Working closely with the Concept support team, the officer ensures that residents are “tenancy ready” and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements.

Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service.

Key Responsibilities

As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation.

This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings.

The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence.

You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept’s values around equality, diversity, data protection, and health and safety are considered essential.

The desirable skills and experience for this role are:

• Proven housing management experience
• Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies
• Customer focused, placing the customer at the centre of all you do
• An understanding of the current issues affecting social housing
• Knowledge of relevant housing law

Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible.

If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.