Housing Officer (Complex Case Team)

Housing Officer (Complex Case Team)Bedford, Permanent, Full time (37 hours per week)Up to 37,000 per annum, including car allowance - Based on skills and experienceWe are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times.What you will be doing: Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.Managing cases where a greater focus or intervention is required.Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.Working with customers with complex lives to ensure that property We''d love to meet someone with: Excellent customer service skills putting the customer at the heart of what we doGood problem-solving, negotiation and influencing skillsStrong communication skills, both written and verbalExcellent time management and organisational skillsExperience of working in partnership with internal teams and external organisations to achieve shared goals Please note the ..... full job details .....