Housing Officer

Housing Officer - Inverness-shire, UK (Temporary post) Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement. Job ResponsibilitiesDeliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids.Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations.Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.Help to develop and maintain effective internal and external working relationships with stakeholders and partners.Assist in the development and application of relevant policies, procedures, and best practices.Ensure all duties are carried out in line with the organisation''s values and policies. Required Skills and QualificationsAchieved or actively ..... full job details .....