Housing Officer

Housing Officer (Band 4) Location: Belfast Salary: £14.35 per hour Hours: Full-Time Weekly Hours: 37 hours Working Pattern: Monday - Friday Duration: Temporary Access NI: Basic clearance required prior to appointment Application Deadline: by Mon 5pm on 15th June About the Role We are currently recruiting for a Housing Officer (Band 4) to join a busy public sector housing administration team. The successful candidate will provide essential housing administration support, working across telephony systems, inbox management, case handling, and customer correspondence, ensuring accurate and timely service delivery. Key Responsibilities Use telephony systems to answer and manage incoming calls Monitor and manage main inboxes Draft written responses to letters and complaints on behalf of the Business Area Manager Use triage systems to allocate and manage work requests Record all outcomes ensuring they are proportionate, legal, auditable and necessary Make outbound calls to customers to gather information for assessments Set up and maintain databases using initiative where required Provide cover arrangements within the office as required Undertake other relevant administrative duties as required Essential Criteria IT proficiency (beginner level) Less than 1 year of relevant experience Ability to work on own initiative Strong written and verbal communication skills Ability to demonstrate motivation and a proactive approach ..... full job details .....