Housing Manager

MMP Consultancy are seeking an experienced Housing Manager in West London on a temporary basis.This role will provide essential cover within the housing management team, ensuring the continued delivery of a high-quality, customer-focused service across a designated patch.Key ResponsibilitiesManage a portfolio of properties across West London, acting as the main point of contact for residentsHandle anti-social behaviour (ASB) cases, ensuring appropriate action is taken in line with policies and proceduresConduct regular estate inspections to maintain high standards and identify any health and safety concernsEnsure compliance actions linked to fire risk assessments and other safety requirements are completedSupport new tenancy processes, including sign-ups, in partnership with the Allocations TeamCarry out tenancy and rent-related visits, working alongside the Income Team where requiredRespond to and resolve customer enquiries and complaints in a timely and professional mannerWork collaboratively with internal teams to improve resident engagement and overall customer satisfactionMaintain accurate records and ensure all casework is up to date and compliantRequirementsProven experience in a Housing Management or similar role within social housingStrong knowledge of tenancy management, ASB, and housing legislationExcellent communication and interpersonal skillsAbility to manage a varied workload independently and prioritise effectivelyExperience of working in a customer-focused ..... full job details .....