Housing Manager

Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex.

What the Job Will Be Doing

• Leading on complex tenancy management cases, including escalations, complaints and high-risk situations
• Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices
• Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise
• Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards
• Overseeing estates and grounds maintenance services, ensuring high service delivery standards
• Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements
• Handling tenancy fraud investigations where required
• Working across multiple service areas to ensure a joined-up and effective housing service
• Contributing to service improvement initiatives to enhance overall performance and resident satisfaction

What You Will Need

• Strong background in housing management across both operational and strategic levels
• Experience managing complex tenancy cases and complaints
• Confident communicator with the ability to support and influence teams
• Ability to work across multiple service areas and manage competing priorities
• Full UK driving licence and access to a vehicle

Desirable

• CIH Level 4 (or equivalent)
• Experience managing SLAs and estates services
• Strong understanding of contract and performance management