Housing Manager

We are seeking an experienced and proactive Housing Manager to join our small housing team for a minimum six-month assignment.

Salary - -35,000 - -40,000

THIS IS A 6 MONTH FIXED TERM CONTRACT

The successful candidate will play a key role in improving performance, reducing the number of empty homes, strengthening tenancy management, and supporting the development of sustainable communities for new tenants.

The post holder will work closely with the outsourced housing management provider, local authority colleagues, technical teams, and partner organisations to ensure high-quality housing services are delivered to residents.

Key Responsibilities

• Work collaboratively with the outsourced housing management provider to improve service delivery and performance.
• Support initiatives to reduce void properties and improve the turnaround of empty homes.
• Promote successful tenancy sustainment and help new tenants establish thriving communities.
• Build and maintain effective partnerships with local authorities, housing associations, contractors and other key stakeholders.
• Contribute to the continuous improvement of housing management systems, processes and service standards.
• Respond professionally and effectively to complex tenancy issues, resident concerns and community challenges.
• Use tenant feedback to inform service improvements and enhance customer experience.
• Work collaboratively within a small team, supporting colleagues and contributing positively to shared objectives.
• Maintain accurate records and ensure compliance with relevant housing legislation, policies and procedures.
• Identify opportunities to improve operational efficiency and deliver positive outcomes for tenants and stakeholders.

Essential Requirements

• CIH Level 4 qualification (or above), or currently working towards achieving it.
• Minimum of three years'' experience in housing and tenancy management.
• Proven experience of working confidently in partnership with local authorities and housing associations.
• Strong understanding of housing management principles, tenancy management and resident engagement.
• Excellent communication, influencing and relationship-building skills.
• Ability to manage complex situations with professionalism, empathy and sound judgement.
• Strong organisational skills with the ability to prioritise a varied workload and work independently.
• Effective problem-solving skills and a proactive approach to service improvement.
• Experience of reviewing and improving housing systems, processes and service delivery.
• Ability to work collaboratively within a small team and alongside external service providers.

If you have experience within the social housing or maintenance sector and enjoy delivering exceptional customer service, we''d love to hear from you. Please give Danielle from Building Careers a call on (phone number removed).

INDC