Housing Maintenance Administration Officer

Housing Maintenance Administration Officer required!Salary: 15.31phLocation: Cambridge, CB4Hours: Monday - Friday 9am - 5pm 37hs a weekTill October 2026We are seeking a motivated Housing Maintenance Administration Officer to provide vital administrative and customer service support, helping us deliver efficient, high-quality housing services for our residents.The purpose of this role is:Provide comprehensive administrative support to the Homes and Properties team to ensure the service meets the council''s standards in the provision of safe, clean and accessible homes, advocating for our tenants and leaseholders with a high-quality customer experience.In this role you will:1. Provide comprehensive administrative support to the housing maintenance and repairs team and work planners and building maintenance surveyors within the Delivery Assurance team.2. Act as a primary liaison between the housing tenancy and lettings teams, customer contact centre, tenants and leaseholders, and the operations team to ensure the delivery of quality services and effective resolution of issues.3. Complaints, disrepair and ombudsman: Support the wider service with case investigation tasks and activity to enable prompt and accurate responses, analysing themes and issues and reporting findings to management.4. Damp, condensation and mould (DCM): Manage the DCM inbox, raising and prioritising inspections and follow-on works, including liaison with key stakeholders across the service as well as ..... full job details .....