Housing Income Officer (Systems)

Salary Band C: 29,352 - 32,904Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a proactive Housing Income Officer (Systems) to make a real difference. In this role you will provide dedicated income management support to the Temporary Accommodation (TA) service. The postholder will be responsible for maximising the collection of rent (current and arrears) and temporary accommodation charges ensuring accurate administration, effective customer engagement and robust debt recovery.Key ResponsibilitiesThis role requires strong decision-making, risk awareness, and a solid understanding of housing legislation and debt recovery processes to protect revenue streams whilst supporting vulnerable residents. You will ensure that residents fully understand their responsibilities to pay their accommodation charges and the consequences of non-payment.The work undertaken by the postholder directly influences and impacts the effectiveness and workload of multiple teams to include Housing Management, TA Officers, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customers Services and many external support agencies.This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties which demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging ..... full job details .....