Housing Income Officer

Housing Income Officer
Location: Civic Centre, AL1 3JE
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 19.81 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Ensure income maximization by dealing with tenants in rent or service charge arrears, taking necessary actions such as court referrals, and representing the council in court.

• Address breaches of tenancy, including nuisance, subletting, or anti-social behavior, and liaise with legal representatives as needed.

• Promote and develop resident involvement and participation by organizing meetings, estate walkabouts, and ensuring compliance with Local Offers.

• Manage anti-social behavior cases, coordinating with relevant teams such as the Police Safer Neighbourhood Team and the Council's Community Protection Team.

• Handle management aspects of void and pre-void properties, including signing up new tenants and conducting follow-up visits.

• Perform general tenancy management functions, including investigating requests for mutual exchanges, successions, and assignments.

• Maintain and update correspondence, written and IT records efficiently, and manage queries from Councillors and external organizations.

• Manage estates according to health and safety and fire regulations, ensuring prompt removal of hazardous items.

Person Specification

• Educated to degree level or with 3 years equivalent experience in Social Housing or Housing Services.

• GCSE grades A-C in Maths and English.

• BTEC or equivalent in Housing Studies or similar.

• Excellent knowledge of housing law, landlord and tenant law, and legal procedures relating to tenancy management, income management, and debt recovery.

• Understanding of Equal Opportunities Policies and knowledge of tenant involvement and participation options.

• Working knowledge of IT systems, including MSOffice, particularly Word, Excel, and Outlook.

• Experience in social housing service provision, requiring assessment of information and justifiable actions.

• High-quality communication and interpersonal skills to influence and negotiate at all levels.

• Commitment to tenant involvement and consultation, with experience in handling estate management issues.

• Experience working within policies and procedures, providing input into policy development and improvements.

• Previous experience advising and negotiating with tenants and leaseholders to ensure adherence to legal obligations.

• Experience managing focus groups and contributing suggestions to improve service delivery.

• Experience analyzing customer feedback data to identify trends and support decision-making.

• Previous experience representing the Council in Court, presenting cases, and cross-examination.

 
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