Housing Front Door Officer

Housing Front Door OfficerEssex Hybrid (4 Days On-site, 1 Day Remote) Rate: £28.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 months Extension Potential: Subject to requirements Working Hours: Full Time - 36 HoursRole SummaryWe are currently recruiting for an experienced Housing Front Door Officer to join a busy local authority housing team in Essex, on an initial 6-month contract.The successful candidate will act as the first point of contact for residents accessing housing services, providing initial advice, assessing housing needs and identifying individuals at risk of homelessness.What You Will Do as a Housing Front Door Officer Act as the first point of contact for housing enquiries, managing incoming calls, reception enquiries and emails while providing clear advice and signposting to appropriate services. Conduct initial homelessness screening and triage assessments, identifying safeguarding concerns, vulnerabilities and urgent housing needs, escalating complex cases where necessary. Support the delivery of housing prevention services by providing early intervention advice and directing residents towards suitable housing pathways and support agencies. Undertake reception and back-office administrative duties, including maintaining case records, processing applications, managing shared inboxes and ensuring accurate documentation. Assist with temporary accommodation processes, statutory notifications and homelessness application ..... full job details .....