Housing First Support Officer

South Norfolk and Broadland Councils are seeking a compassionate, resilient, and proactive Housing First Support Officer to join our Housing Team.This rewarding role works closely with people who have experienced homelessness and/or rough sleeping, often alongside multiple and complex support needs. As a Housing First Support Officer, you will play a vital role in helping people secure and sustain safe, permanent accommodation, providing the practical and emotional support needed to maintain their tenancy and improve their quality of life.About the RoleAs a Housing First Support Officer, you will provide day-to-day support to residents living in Housing First accommodation, helping them build independence, stability, and confidence for the future.Key responsibilities include:Providing day-to-day support to residents within Housing First accommodation.Arranging and reporting property repairs and maintenance issues, carrying out pre- and post-tenancy inspections, and ensuring compliance with health and safety requirements.Working proactively with partner agencies to identify, manage, and reduce risks to customers and the wider community.Building positive relationships with customers and external organisations, signposting and referring individuals to appropriate services and support.Developing and reviewing person-centred support plans, ensuring residents are actively involved in setting and achieving their goals.Attending and contributing to internal and external support ..... full job details .....