https://jobs.co.uk/job/housing-customer-service-complaints-officer-karter-thomas-ltd--2315d3b7-081a-43af-a320-94c59d30b16c RSS feed for Housing Customer Service Complaints Officer at Karter Thomas Ltd. en-gb Wed, 29 Jul 2026 15:46:31 GMT https://jobs.co.uk/job/housing-customer-service-complaints-officer-karter-thomas-ltd--2315d3b7-081a-43af-a320-94c59d30b16c https://jobs.co.uk/job/housing-customer-service-complaints-officer-karter-thomas-ltd--2315d3b7-081a-43af-a320-94c59d30b16c Wed, 29 Jul 2026 11:51:55 GMT Location: Hounslow | Salary: 20.00-20.00 Hourly | Type: Temporary | Are you an experienced complaints professional with a background in social housing? Do you enjoy resolving complex customer issues and delivering exceptional service?We''re recruiting on behalf of a respected organisation for a Complaints Customer Service Officer to join their Customer Services team. This is an excellent opportunity for someone with experience in social housing complaints who is passionate about achieving fair outcomes and continuously improving the customer journey.You''ll manage a varied caseload of customer complaints from initial investigation through to resolution, ensuring every case is handled professionally, fairly and within agreed timescales. Working closely with colleagues across the organisation, you''ll deliver positive customer outcomes while identifying opportunities to improve services and prevent future complaints.Key ResponsibilitiesInvestigate and resolve complex customer complaints from start to finish.Work collaboratively with internal stakeholders to deliver timely, customer-focused resolutions.Produce clear, professional, and well-reasoned written responses.Maintain accurate case records using CRM systems.Identify complaint trends and contrib... Temporary