https://jobs.co.uk/job/housing-complaints-resolution-manager-4recruitment-services--ee4c7718-3260-41da-96fa-c1a99618491a RSS feed for Housing Complaints Resolution Manager at 4Recruitment Services. en-gb Thu, 27 Aug 2026 18:25:09 GMT https://jobs.co.uk/job/housing-complaints-resolution-manager-4recruitment-services--ee4c7718-3260-41da-96fa-c1a99618491a https://jobs.co.uk/job/housing-complaints-resolution-manager-4recruitment-services--ee4c7718-3260-41da-96fa-c1a99618491a Wed, 26 Aug 2026 23:00:00 GMT Location: Guildford | Salary: £400/day Umbrella | Type: Contract | Our local authority client based in Surrey are urgently seeking an experienced-Housing Complaints Resolution Manager. Hybrid working - 2 days a week on site -400 a day Umbrella Role Purpose The Complaints Lead is responsible for leading and continuously improving complaint handling arrangements across Housing Services. The postholder will oversee the effective management of Stage 1 Complaints, Stage 2 Complaints and Members'' Enquiries, ensuring residents receive fair, timely, professional and customer-focused responses. The role acts as the principal lead for complaint handling, working across Housing Services, the Complaints Lead will ensure compliance with the Housing Ombudsman Complaint Handling Code, drive service improvement through resident feedback and provide assurance that complaint handling arrangements are effective, transparent and outcome focused. Essential Knowledge and Experience Significant experience of managing complaints, investigations or customer feedback within housing, local government or a regulated environment. Experience of handling complex Stage 1 Complaints, Stage 2 Complaints and Members'' Enquiries. Experience of analysing p... Contract