https://jobs.co.uk/job/housing-complaints-officer-stage-1-reed-specialist-recruitment--8e487b6d-1096-4732-b508-cea32aa52527 RSS feed for Housing Complaints Officer - Stage 1 at Reed Specialist Recruitment. en-gb Fri, 18 Sep 2026 05:34:24 GMT https://jobs.co.uk/job/housing-complaints-officer-stage-1-reed-specialist-recruitment--8e487b6d-1096-4732-b508-cea32aa52527 https://jobs.co.uk/job/housing-complaints-officer-stage-1-reed-specialist-recruitment--8e487b6d-1096-4732-b508-cea32aa52527 Thu, 17 Sep 2026 11:52:30 GMT Location: City | Salary: 22.07-22.07 Hourly | Type: Temporary | Housing Complaints Officer - Stage 1 Pay: 22.07 PAYE / 28.78 UmbrellaContract: Temporary (1 October to 1 April)Location: London, Barbican Estate Officer EC2YWorking Pattern: HybridThe RoleWe are looking for an experienced Housing Complaints Officer - Stage 1 to investigate and resolve complaints within a Repairs and Maintenance service.You''ll manage complaints from start to finish, work closely with residents, contractors and internal teams, and help drive service improvements through customer feedback and complaint analysis.Key ResponsibilitiesInvestigate Stage 1 complaints relating to repairs, maintenance and service delivery.Engage with residents to understand concerns and provide updates.Gather and review evidence including repair records, inspections and contractor information.Produce clear, professional and empathetic complaint responses.Recommend remedies, compensation and service improvements where appropriate.Track actions and ensure agreed outcomes are completed.Support Housing Ombudsman enquiries, FOI requests and Member enquiries.Monitor complaint trends and identify opportunities to improve services.Work with contractors and operational teams to resolve issues and imp... Temporary