https://jobs.co.uk/job/housing-complaints-officer-niyaa-people--51a864d1-ae41-4c2b-8c5f-9c2ac8179a31 RSS feed for Housing Complaints Officer at Niyaa People. en-gb Tue, 08 Sep 2026 00:07:43 GMT https://jobs.co.uk/job/housing-complaints-officer-niyaa-people--51a864d1-ae41-4c2b-8c5f-9c2ac8179a31 https://jobs.co.uk/job/housing-complaints-officer-niyaa-people--51a864d1-ae41-4c2b-8c5f-9c2ac8179a31 Mon, 07 Sep 2026 11:51:45 GMT Location: Birmingham | Salary: 10000-500000 Hourly | Type: Permanent | Join a well-established Housing Association in a rewarding temporary role where you''ll play a vital part in delivering an exceptional customer complaints service. This Customer Complaints Officer position offers the opportunity to manage complex complaints from receipt through to resolution, ensuring fair outcomes, regulatory compliance, and an excellent customer experience. The role is offered on a 3-month temporary contract with the potential for extension, providing consistent and stable work within a supportive and collaborative team. You''ll be responsible for investigating complaints, working closely with internal departments and contractors, and producing high-quality written responses in line with the Housing Ombudsman Complaint Handling Code. This is an excellent opportunity for an experienced housing complaints professional who thrives in a fast-paced, regulated environment. We''d love to hear from anyone with experience as a Customer Complaints Officer, Complaints Officer, Housing Complaints Officer, Customer Resolution Officer, or Complaints Handler within Social Housing. As a Customer Complaints Officer, you will be: Managing a caseload of Stage 1 and Stage 2 complai... Permanent