Housing Complaints Officer

Join a well-established Housing Association in a rewarding temporary role where you''ll play a vital part in delivering an exceptional customer complaints service. This Customer Complaints Officer position offers the opportunity to manage complex complaints from receipt through to resolution, ensuring fair outcomes, regulatory compliance, and an excellent customer experience. The role is offered on a 3-month temporary contract with the potential for extension, providing consistent and stable work within a supportive and collaborative team. You''ll be responsible for investigating complaints, working closely with internal departments and contractors, and producing high-quality written responses in line with the Housing Ombudsman Complaint Handling Code. This is an excellent opportunity for an experienced housing complaints professional who thrives in a fast-paced, regulated environment. We''d love to hear from anyone with experience as a Customer Complaints Officer, Complaints Officer, Housing Complaints Officer, Customer Resolution Officer, or Complaints Handler within Social Housing. As a Customer Complaints Officer, you will be: Managing a caseload of Stage 1 and Stage 2 complaints from receipt through to resolution. Investigating complaints thoroughly by liaising with internal departments, contractors, and customers. Drafting clear, professional, and compliant complaint responses in line with the Housing Ombudsman Complaint Handling Code. Maintaining accurate records ..... full job details .....