https://jobs.co.uk/job/housing-complaints-and-enquiries-officer-belmont-recruitment--17a69a40-886a-4097-a6c6-61d164b8f3e7 RSS feed for Housing Complaints and Enquiries Officer at Belmont Recruitment. en-gb Thu, 24 Sep 2026 02:02:49 GMT https://jobs.co.uk/job/housing-complaints-and-enquiries-officer-belmont-recruitment--17a69a40-886a-4097-a6c6-61d164b8f3e7 https://jobs.co.uk/job/housing-complaints-and-enquiries-officer-belmont-recruitment--17a69a40-886a-4097-a6c6-61d164b8f3e7 Wed, 23 Sep 2026 11:54:37 GMT Location: London | Salary: 28.00-28.00 Hourly | Type: Contract | Good Afternoon, I am currently representing Waltham Forest Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Complaints and Enquiries Officer this role will be based at: 1 day in office, 4 days remote. E17 4JF The right candidate will: Housing disrepair complaints, but will require flexibility to support other housing complaints and enquiries, FOIs and SAR To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 1 Housing Management and Assets complaints. To work closely with our contractors to investigate and resolve issues and provide satisfactory outcomes for our residents. To deliver a high quality, consistent approach to responding to Members Enquiries, Freedom of Information and Subject Access Requests. Provide advice and make recommendations based on up to date knowledge and analysis / evaluation of information. Manage escalated or complex customer issues Research developments in relevant area. Collate pro... Contract