Housing Choices Case Officer

Housing Choices Case Officer

A local authority is looking for an experienced Housing Choices Case Officer to join their Housing Choices team on a temporary basis.

This is an excellent opportunity for a homelessness professional who can hit the ground running, take ownership of an existing caseload, and deliver a high-quality service to customers facing housing difficulties.

This is a hybrid role, with candidates required to attend the office in Coalville at least twice per week on a rota basis.

Key Responsibilities

• Manage an existing homelessness caseload from day one.
• Prevent homelessness by providing comprehensive housing advice and exploring all available housing options.
• Carry out homelessness assessments and investigations in line with current legislation.
• Make legally robust decisions and discharge homelessness duties in accordance with the Homelessness Reduction Act 2017.
• Work closely with internal teams and external partners to achieve positive outcomes for customers.
• Deliver a customer-focused, outcome-driven service while maintaining accurate case records.

Essential Requirements

• Previous experience managing a homelessness caseload under the current homelessness legislation is essential.
• Proven experience working with the Homelessness Reduction Act 2017.
• Strong homelessness casework experience with the ability to work independently.
• Experience within housing advice, housing options, or homelessness prevention.
• Knowledge of housing legislation relating to homelessness duties.
• Experience supporting vulnerable customers with housing or housing support issues.
• Understanding of Choice Based Lettings schemes.
• Experience using Jigsaw is highly desirable.
• Excellent communication, negotiation, and organisational skills.
• Full UK driving licence.

What We''re Looking For

The successful candidate will be:

• Experienced in managing complex homelessness cases.
• Customer-focused and empathetic.
• Able to prioritise a busy workload and work on their own initiative.
• Accurate, organised, and outcome-focused.
• Confident making decisions and working within statutory frameworks.