Housing Charges Advisor

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.

Responsibilities will include:

• Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales
• Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
• With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required
• Analyse data and ensure charges are accurately applied to accounts and invoiced
• Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry

Requirements:

Experience of working in a financial, accounting, or income serviceKnowledge and experience of using and interpreting data and customer accounts to provide adviceKnowledge of housing legislation or debt recovery

This is a Hybrid role, ideally working from home 3 days with 2 days in the office

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