Housing Assistant

JOB DESCRIPTIONThe Guinness Partnership has a new opportunity for a Housing Assistant to join our team in West London on a 12-month fixed term contract. This role is part time for 21.5 hours per week. As a Housing Assistant, you will assist with the delivery of the Customer Liaison Service, by providing administrative support and resident query management across the function to achieve positive outcomes for Guinness and our residents. This is the first step on our career pathway for housing professionals. Your key responsibilities include but are not limited to data input, customer data information management, raising repairs, system updates, raising purchase orders and answering routine resident enquiries and making routine outbound calls to residents. This is an agile, field-based role. While you will be based at the London office, much of your time will be spent on your patch, engaging with residents and supporting service delivery across West London. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will bring strong customer service skills and a real willingness to go the extra mile, while developing your expertise as you begin your journey on our housing career pathway. You will also be able to demonstrate: Experience of providing excellent customer service. Previous experience working in a fast-paced front-line role. Experience working to deadlines and targets. Ability to work ..... full job details .....