Housing Assistant (Perm: Central London)

Job Title: Housing AssistantLocation: Central LondonContract Type: PermanentAnnual Salary: Up to 31,000Working Hours: 35 hours per weekA fantastic opportunity has emerged for a Housing Assistant to join one of Adecco''s most improved public sector housing clients in a permanent post. The salary is paying 31,000 per annum, and you will be supported to work towards a CIH level 3 qualification. In addition, office attendance in our client''s Central London office will be hybrid (3-4 days each week).About the Role:As a Housing Assistant, you''ll support tenancy management and customer service initiatives. Your responsibilities will include:Tenancy Management: - Assist in preparing documentation for tenancy sign-ups, terminations, and transfers.- Maintain accurate tenancy records and update housing databases.- Provide guidance to tenants about their agreements, rights, and responsibilities.Customer Service: - Respond to tenant inquiries via phone, email, and in-person with empathy and professionalism.- Promote tenant engagement and satisfaction through proactive communication.- Manage and monitor generic emails, including inquiries and complaints.Void and Allocation Support: - Input tenant applications into the Housing Management system.- Coordinate viewings and allocation processes effectively.- Track progress on void property records and manage relevant notifications.Administrative Duties: - Prepare correspondence, reports, and tenancy documents while ensuring GDPR compliance.- ..... full job details .....