Housing Assistant

We are currently recruiting for multiple Housing Assistant roles on behalf of a local housing association based in Birmingham. This is an excellent opportunity for candidates with social housing experience who are looking to build or further develop their career within housing services.As a Housing Assistant, you will play a key role in supporting the Housing Management team, acting as a first point of contact for tenants and ensuring a high-quality customer service experience.The Role:In this Housing Assistant position, you will manage a busy housing inbox and respond to a wide range of tenant-related queries. You will support tenancy and neighbourhood management activities while working closely with Housing Officers and other internal teams. This role offers hybrid working, combining office and home-based work.Key Responsibilities of a Housing Assistant:Manage and respond to enquiries via the housing inbox, phone and digital channelsProvide excellent customer service to tenants, dealing with day-to-day housing-related queriesSupport Housing Officers with tenancy management administrationLog, track and update customer queries accurately on housing management systemsLiaise with internal departments to resolve tenant issues efficientlyEnsure communication with tenants is professional, timely and customer-focusedSupport compliance with housing policies and proceduresWhat We''d Love To See:Previous experience in a Housing Assistant or similar housing support roleExperience ..... full job details .....