Housing Assistant

Our client is looking for a Housing Assistant that can work in the Empty Homes Team facilitating the letting homes. You will need to have housing experience for this role. Duties include; You will carry out tasks relating to the ending of tenancies and return of keys Monitoring progress of repairs to vacant properties to ensure they can be advertised in a timely manner Allocating properties in line with the Allocation Policy Offering properties efficiently to reduce property re-let times Working with partners to ensure appropriate us of properties i.e. Accessible Homes Team for properties with adaptations Ensure that offers and refusals are managed efficiently and effectively to reduce re-let times and rent loss All Housing Service Officers will be required to deputise for other Housing Service Officers as and when required Use IT systems to monitor and maintain information, such as adverts, customer contact details, void, and lettings information, recording information in an accurate and timely manner Provide support to customers by dealing with customer enquiries through a number of different methods including face to face, over the telephone or by email/web chat, resolving issues at first point of contact where possible This is a full time position 37 hours per week Monday to Friday. Hours can be worked flexibly between 8am to 6pm dependent on the needs of the service. Hybrid - working from home available 4 days per week with one day (Thursday) in the office Please ..... full job details .....