Housing Assistant

We are currently recruiting for a Housing Management Administrator to join a busy Housing Management team based in Coalville, Leicestershire.This role will act as the first point of contact for tenants and customers, providing advice and administrative support across a range of housing management matters including tenancy queries, anti-social behaviour, rent arrears, Right to Buy and Mutual Exchange cases.Key duties include: Supporting Housing Officers with customer enquiries and tenancy mattersManaging administrative processes and maintaining accurate recordsAssisting with Right to Buy and Mutual Exchange applications, including property inspectionsProviding excellent customer service and helping to resolve issues efficientlyCarrying out occasional site visits when required The ideal candidate will have: Previous administration or housing experienceStrong communication and customer service skillsThe ability to handle sensitive situations professionallyGood organisational skills and attention to detailA full UK driving licence and access to a vehicle for business use This is a long-term sickness cover position with the potential for extension. Candidates will be required to work from Whitwick Business Centre, Coalville. ..... full job details .....