Housing and wellbeing assistant - Ellen Court

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you''ll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building conduct health and safety inspections, and report communal repairs through appropriate channels.You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you''ll need Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an ..... full job details .....