Housing and Welfare Officer

Job Title: Housing and Welfare OfficerLocation: WalsallDuration: 3 months initiallyWorking Hours: 9:00 AM - 5:30 PM, 37 hours per weekIR35 Status: InsideJob Description:The Housing and Welfare Officer will provide highly specialized services related to housing and welfare, ensuring that customers across the borough receive the necessary support in accordance with housing legislation, welfare benefits, and other relevant policies. The officer will be responsible for delivering services to individuals experiencing housing issues, including homelessness, housing rights, and welfare benefits.Main Responsibilities:Customer Support:Provide high standards of customer care for those applying for housing and welfare benefits assistance.Offer advice, support, and information to individuals facing housing need, preventing and resolving homelessness wherever possible.Assess the suitability of households for participation in the Council''s private rented sector access scheme.Legislative Compliance and Decision Making:Make informed decisions on individual homelessness applications in line with the Housing Act 1996 and relevant case law.Apply discretion when making decisions within the legal framework while safeguarding Council resources.Ensure decisions are made in accordance with statutory law, central government guidance, and the Homelessness Code of Guidance.Collaboration with External Partners:Work closely with partner agencies such as Children''s Services to assess and prevent youth ..... full job details .....