Housing and Tenancy Support Coordinator

Housing and Tenancy Support CoordinatorLocation: PooleSalary: £13,988 per annumVacancy Type: Permanent, Part Time (20 hours per week)Are you passionate about supporting people to live independently and thrive in their homes?We''re looking for a dedicated and proactive Housing and Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you''ll play a vital part in creating safe, well-managed environments where customers-particularly young people and individuals with disabilities-can build independence and feel truly at home.You''ll deliver high-quality housing management and frontline support services across our supported living schemes. You''ll be at the heart of our services-ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential.What You''ll Be DoingDeliver day-to-day housing and building management across supported living schemesCarry out vital health and safety and compliance checks, including fire safetySupport customers to maintain tenancies, build independence, and achieve positive outcomesManage rent accounts, including income collection, direct debits, and supporting benefit claimsRespond to customer queries, feedback, and complaints with a focus on excellent serviceComplete assessments, sign-ups, and tenancy processes for new and existing customersWork ..... full job details .....