Housing and Resident Engagement Officer

Housing and Resident Engagement OfficerWatford, HertfordshireFull-timeUp to 33,000 + Benefits Are you passionate about delivering excellent resident services and creating positive communities? Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing and Resident Engagement Officer to join their team This is a varied and rewarding role where you''ll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged. As a Housing and Resident Engagement Officer your role will involve:Building positive relationships with residents across a portfolio of housing servicesCoordinating resident engagement activities, meetings and forumsManaging complaints and compliments through to resolutionResponding to reports of anti-social behaviour and working towards effective outcomesSupporting tenancy management activity, including warnings and possession processesProducing resident communications, newsletters and engagement materialsWorking closely with care providers, local authorities and partner agenciesMaintaining accurate housing records and resident informationAnalysing resident feedback and performance data to identify service improvementsAbout you:Experience within supported housing or working with vulnerable tenantsKnowledge of housing legislation and tenancy lawWhat''s on Offer at this Housing organisation:Opportunity to make a genuine impact on resident ..... full job details .....