Housing and Public Protection Business Improvement Manager

The role: Reporting directly to the Assistant Director for Housing and Public Protection, this is a pivotal leadership role at the heart of some of our most high-profile and high-impact services. You''ll drive excellence across business support, performance, and continuous improvement-using your insight, creativity and data led innovation to transform how we deliver for residents and businesses. From shaping strategic direction to ensuring seamless back office operations, you''ll play a critical role in enabling and enhancing a diverse portfolio of frontline services. No two days will be the same. Your work will touch everything from stray dogs, licensing and business inspections to enforcement, homelessness, temporary accommodation, UK resettlement schemes, and even Royal events in Windsor. Your role will involve: Lead and inspire the Business Support and Performance function-including full budget responsibility-and champion a culture of improvement and innovation. Occasionally deputise for the Assistant Director, providing strong leadership and direction when required. Turn insight into action by developing high quality performance dashboards, needs assessments and intelligence products that shape how we work. Lead in the specification and procurement of service software. Oversee FOIs, Member enquiries, complaints, statutory housing reviews/appeals and legal processes, ensuring learning drives better customer experience. Manage key contracts in line with the Council''s ..... full job details .....