Housing and Neighbourhood Advisor

Housing and Neighbourhood Advisor Based in Broxbourne, Hertfordshire Full-time, permanent Salary: £33,813 - £37,570 per annum We have an exciting opportunity for a customer-focused individual to step into an essential role with our dedicated organisation. In this role, you ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well-managed communities. You ll handle a range of tenancy and housing management matters, from addressing anti-social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes. Working closely with the ASB (Anti-Social Behaviour) team, local agencies and colleagues, you ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live. We re looking for someone with - Experience of working in a customer service or customer-facing role - Verbal and written communication skills - The ability to work independently, as well as within a team - Good IT skills - At a minimum, GCSEs at grade C / level 4 or equivalent - A full, valid driving licence and use of a car Due to the nature of the role, an enhanced DBS check will be required. We re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings ..... full job details .....