Housing and Enforcement Specialist

Location: Can be located from any Regional Office: - Didsbury, Oldham, Sheffield, or BlackpoolAt our client the Housing and Enforcement Specialist is a key expert role working within the Housing and Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate.You will work within the principles of our Service Delivery Framework to ensure sustainable outcomes for both customers and the business. You will have responsibilities ranging from dealing with legal and technical advice queries from front line housing colleagues, undertaking case reviews, providing complex case support to frontline officers on a range of subjects including ASB, breaches of tenancy, residential leasehold and enforcement matters generally. Managing a caseload of the most complex cases across the business, you''ll train and upskill frontline teams to deliver a high level of service to customers, whilst preparing and managing legal cases to resolution.What you''ll be doingProviding expert advice and support for housing law and housing policy matters, preparing and expediting legal cases to court, presenting cases in court, where necessary in conjunction with legal services partners.Supporting, advising and working collaboratively with key partners and frontline teams to resolve (either directly or by supporting colleagues) customer demands around ASB, harassment, other breaches of tenancy or leases ..... full job details .....