Housing Advisor

Housing Advisor (Tenancy Management Advisor) Chichester (2 days office-based, 3 days remote working) £28,500 - £30,000, depending on experience Would you like to join Hyde as a Housing Advisor (Tenancy Management Advisor)? At Hyde, we''re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Property Management Advisor to join our frontline Neighbourhoods and Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service. If you have experience in lettings, estate agency, local council housing or customer service within the housing sector, this is your opportunity to bring your skills into a meaningful role where you''ll play a key part in delivering a responsive, customer-focused housing service. What you''ll be doing Act as the first point of contact for ASB and tenancy management queries Provide clear, accurate advice and guidance to customers Support early intervention approaches including mediation and prevention Manage and update case records accurately using CRM systems Support tenancy changes including joint-to-sole applications, household updates and bereavement cases Investigate issues such as abandonment, illegal subletting and tenancy breaches Carry out risk assessments and support case planning Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners Ensure full compliance with ..... full job details .....