Housin Repairs Coordinator - Gas and Electric

About The Role
What you can expect from us

• We offer a competitive salary of £29,400 per annum (£15.28 per hour).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role
We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis.
In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio.
This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes.
This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool.
Key Responsibilities
Data entry and Administration

• Enter data into Onwards Asset Management systems ensuring good standards of data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Contracts and Budgets

• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
• Monitor contractor performance and customer satisfaction.
• Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
• Follow and Implement action plans to address budget variances.
• Ensure that delegated authorities are adhered to.

Skills and Experience 
Essential

• Experience of Delivering Customer Service
• Experience of Partnership Working 
• Experience of working as part of a Team
• IT Skills - Microsoft Office to Intermediate Level
• Experience of following set policies and processes

Desirable

• Knowledge and Awareness of related housing regulations/Law
• Understanding of budgetary controls
• Knowledge of Sub Contractor and Repairs Service

About The Organisation
About Onward
Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. 
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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