Negotiable
Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.Along our journey, weve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.Were made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. Were proud to be a part of the CitySuites story.As the Housekeeping Manager, you will be responsible for overseeing and managing the housekeeping department, ensuring that all areas of the business are cleaned to the highest standards. This role involves supervising a team of housekeepers, managing inventory, and ensuring guest satisfaction through impeccable cleanliness.Your role plays a critical role in maintaining a clean, organised, and comfortable environment for guests, and ensuring that the housekeeping team operates efficiently and effectively.Key Responsibilities:People Management:Lead and motivate a team of housekeeping supervisors, room checkers, housekeeping assistants, linen porters and public area cleaners.Schedule and assign daily cleaning tasks to staff based on priority and area needs.Ensure the housekeeping team follows the company policies and cleaning procedures.Conduct performance reviews and provide coaching/training to improve employee performance.Cleaning Standards and Quality Control:Monitor cleanliness standards across all guest rooms, public areas, and service areas.Inspect guest rooms, corridors, and other spaces regularly to ensure cleanliness and maintenance standards are met.Ensure adherence to safety and hygiene standards, including handling of cleaning chemicals and materials.Inventory and Supplies Management:Oversee the ordering, storage, and usage of cleaning supplies, linens, and other housekeeping inventory.Track stock levels and maintain cost-effective inventory control to avoid shortages or wastage.Ensure all equipment is in good working condition and report any maintenance issues.Guest Satisfaction:Ensure that all guest rooms meet the cleanliness expectations of guests and management.Handle guest complaints or concerns related to cleanliness and address them promptly.Coordinate with the reception team or management to accommodate special requests related to room setup or cleaning.Budgeting and Financial Management:Assist in developing the housekeeping departments budget, monitoring expenses, and making recommendations for cost-saving measures.Track labour costs and productivity, ensuring that the department operates within budget.Report on housekeeping expenditures and provide recommendations for improvements.Health and Safety Compliance:Ensure housekeeping operations comply with health and safety regulations.Provide training to housekeeping staff on the safe use of cleaning chemicals, equipment, and safe lifting techniques.Team Training and Development:Organise and implement regular training programs to enhance the skills and knowledge of housekeeping staff.Promote a positive work environment and team spirit.Mentor and develop staff to promote from within when possible.Collaboration with Other Departments:Work closely with the reception, maintenance, and management teams to ensure smooth operations.Communicate guest feedback and specific room or maintenance issues to appropriate departments.Administrative Duties:Maintain accurate records of staffing schedules, cleaning logs, and inventory usage.Prepare reports for senior management on department performance, guest satisfaction, and operational efficiency.Competencies and Skills:Proven ability to lead and motivate a diverse team.Strong organisational skills with an ability to manage multiple tasks and priorities.High standard of cleanliness and attention to detail in all aspects of the job.Excellent verbal and written communication skills.Ability to address issues promptly and efficiently, especially in guest-facing situations.Ability to manage time effectively and meet deadlines.Conflict resolution skills and the ability to handle difficult situations with professionalism and tact.Ability to prioritise tasks, manage multiple demands, and work under pressure.Experience with budgeting, financial reporting, and cost management.Friendly, approachable, and confident in interacting with residents, guests, employees, and visitors at all levels.Passion for the hospitality industry.Personal integrity, with the ability to work in an environment that demands ..... full job details .....