Housekeeper

Job Title: Housekeeping Assistant
Location: SW8
Hours: 45 hours per week (4 on, 2 off mornings 7am–4pm; then 4 on, 2 off lates 2pm–11pm; repeat)
Salary: £29,128.40 per annum

Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking a proactive and dependable Housekeeping Assistant to join the team supporting a high-end London residential community.

The Housekeeping Assistant will play a vital role in maintaining an exceptionally clean and welcoming environment across all front and back of house areas. 

Key Responsibilities

• Perform all daily housekeeping tasks according to shift schedules and cleaning checklists using SPIKE and DM Book Pro
• Maintain exceptional cleanliness and upkeep of all front and back of house areas, ensuring a safe and pleasant environment for residents, guests, and colleagues
• Greet residents, guests, and visitors warmly with eye contact and verbal greetings, fostering positive interactions
• Respond promptly and creatively to residents’ amenity requests, ensuring efficient resolution and follow-up to exceed expectations
• Support the move-in and move-out processes by thoroughly cleaning and preparing designated areas
• Liaise effectively with residents, concierge, Estates Management, and other internal teams to coordinate services and address enquiries
• Monitor and report any damages, scuffs, or maintenance issues to the Estate Operations Manager to ensure timely repairs
• Use cleaning products and equipment safely and efficiently in line with health and safety guidelines
• Participate actively in departmental training and support the Estate Operations Manager and team as needed to promote continuous improvement
• Ensure compliance with all relevant health, safety, and quality assurance policies, including the Building Safety Act 2022
• Maintain secure handling and return of keys in collaboration with concierge and Estates Management
• Contribute to a positive team environment by supporting colleagues and sharing knowledge during shift handovers

Candidate Requirements

• Minimum 2 years’ experience in housekeeping or cleaning in luxury residential, five-star hospitality, or high-end settings
• Proven ability to work efficiently and maintain high cleanliness standards
• Excellent organisational skills, dependability, and a strong eye for detail
• Service-driven, assertive, and able to show initiative with a team mentality
• Good communication skills with cultural sensitivity; Mandarin speakers welcome
• Eligible to work in the UK

Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.