Household Desktop Loss Adjuster

Job Title: Household Desktop Loss AdjusterLocation: Liverpool / HybridSalary: 36,000 - 40,000 per annum DOE, discretionary annual bonus, paid monthly Job Type: Permanent, Full TimeWorking Hours: Monday to Friday, 37.5 hours, 9:00am - 5:30pmWhat you will be doing:Manage a portfolio of household claims (including complex and high-value cases) from first notification through to settlement and conclusionInterpret policy wordings, exclusions and endorsements to determine coverage and liability in line with underwriting intentDeliver fair, accurate and timely claim decisions, supported by clear, evidence-based rationaleProduce detailed Schedules of Works, ensuring repair scopes are accurate, cost-effective and reflect the true extent of lossAssess cause of damage reports, schedules of works and quantum reports produced by third-party experts (e.g. surveyors, engineers, loss adjusters and contractors)Draft clear, detailed technical reports outlining findings and settlement recommendations, including escalation of large or complex losses where appropriateDeliver a high standard of customer service, ensuring clear communication, empathy, and proactive management of customer and third-party expectations throughout the claims journeyApply and maintain accurate reserves in line with company reserving philosophyIdentify, investigate and escalate potentially fraudulent claimsProvide technical guidance to the wider claims teamOperate effectively in a fast-paced environment, meeting service ..... full job details .....