House Manager

House Manager required for high end holiday home 10 minutes from Norwich. The role is part time but hours are mostly Monday and Friday. It is not salaried but hours are invoiced to the company monthly so you are self-employed. The tasks Management of bookings and guests, also the cleaners and laundry services which are contracted in. It''s between 8- 12 hours per week and some can be done at home (admin) and some are done at the property (check in, meeting suppliers, routine checks) Admin Point of contact for booking confirmations Point of contact for external agency confirmations Send out guest pre-arrival communications and answer any guest questions Book the cleaners Order laundry via the online platform to ensure we have correct in storage Organise compliance visits - eg boiler servicing, alarm servicing etc (we have a schedule) Organise and maintenance and repairs as required Liaise with head office about damages and replacements or any guest complaints Order house supplies and equipment via the office Guest support Friday check in and welcome (approx 4/5pm for 30 mins)- can be other days but is rare Welcome pack purchase and install (separate to cover welcome pack) Available on phone over weekend for guest questions or issues Call suppliers to trouble shoot any issues as required Other requirements Need to be available on Fridays for check in approx 4-6pm Available by phone for guest questions at the weekend- our office can also support. Admin tasks can be done any ..... full job details .....