Hotel Receptionist

Join The Malone Hotel, an award-winning, family-owned establishment in Belfast, where we believe in creating unforgettable experiences for every guest. We are searching for an experienced Hotel Receptionist to become the welcoming heart of our team, delivering exceptional service that sets the tone for a memorable stay. This is more than a front-desk role; it''s an opportunity to be a crucial part of our guest journey, anticipating needs and ensuring seamless, personalised interactions from arrival to departure.As a valued member of our growing team, you will contribute significantly to guest satisfaction and hotel success, upholding our commitment to excellence and integrity. We are looking for an individual who is passionate about people-first service and thrives in a collaborative environment. This part-time role requires a commitment of 22.5 hours per week, offering a chance to grow within a supportive and dynamic setting.About The RoleKey Accountabilities:Extend a warm and welcoming greeting to all guests upon arrival, efficiently managing check-in, issuing keys, and providing engaging explanations of hotel facilities.Demonstrate expertise by possessing comprehensive knowledge of hotel facilities, services, and special promotions, proactively sharing this information with guests to enhance their stay and maximise sales opportunities.Anticipate guest needs whenever possible, attentively addressing all written and spoken requests with courtesy and helpfulness, ensuring a ..... full job details .....