HOTEL RECEPTION MANAGER

Position: Hotel Reception ManagerLocation: OxfordSalary: 42,000 per annumOur client is a prestigious client in the Oxford City Centre, offering a rich academic environment with a commitment to excellence, tradition, and innovation.The Role:As a Reception Manager, you will work within the Rooms Division Department dealing with students, staff, alumni, and visitors to ensure the highest standards of front-of-house service, security, and hospitality.Main Responsibilities: Provide strong and inspirational leadership to the Lodge team, fostering a culture of professionalism, accountability, and service excellence. Recruit, train, and supervise Lodge staff, ensuring they are confident, skilled, and motivated in delivering outstanding service. Manage staff rotas and workforce planning, ensuring appropriate and cost-efficient cover 24/7, including during events and absences. Administer payroll-related duties accurately, including wages, leave, absence, and sickness records. Own the Lodge budget, working closely with the Head of Rooms Division to manage spend, forecasting, and efficiencies. Lead the daily running of the Lodge, ensuring it operates as a centre of excellence for reception, communication, and security. Oversee the use and management of CCTV and access control systems in line with College policy and data protection legislation. Ensure GDPR compliance within Lodge operations, including maintaining Records of Processing Activities (ROPA).About You:Applicants should have ..... full job details .....