Hotel Reception Manager (Mat Cover)

The Cumberland HotelThe Cumberland draws inspiration from the capitals love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, its the perfect base for a rocking time in London. Youll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!What youll be doingAs Reception Manager, youll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, youll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so youll be comfortable driving sales at the desk and empowering your team to do the same.What youll bringCreative, inspiring leadership that motivates and guides the team to deliver exceptional serviceA keen eye for detail to ensure the highest standards at all timesA deep passion for hospitality and guest satisfactionExcellent communication skills, with the ability to connect naturally with guests and team membersAnalytical skills for problem-solving and sales strategyKnowledge of Opera is beneficial but not essentialWhat youll get in returnAs well as all the things you''d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, well take care of you at every step of your journey so that you can take care of our guests.In fact, were so committed to this that our People Promise sets out how you can expect us to support you at every step of your application and your career with us. Whether thats your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development and Growth - Were here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing

You work hard, so well always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream

Youll be paid monthly, but have access to your earned salary before payday should you need itDiscounts and Perks

Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend

Earn up to £1000 when friends join our teamInterest-Free Loans

Season ticket loans to make commuting easierMental and Physical Well-being - Were here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line

Free, confidential adviceBe Well Platform

Our Online fitness and wellness resourcesGym Discounts and Cycle to Work SchemeRecognition and Community

Were proud of everything we achieve, so we always celebrate our extraordinary team and culture.Wonderful People Awards

Monthly, quarterly, and annual recognitionSocial and Seasonal Events

Fun, inclusive celebrationsPeople Council

A platform for every voicePaid Volunteering Days

Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with ..... full job details .....