Hotel Reception Duty Manager

Extrovert by nature and unafraid to be different.Does this sound like you?Then youre just who were looking for.Join us at Hotel AMANO Covent Garden, a boutique lifestyle hotel.We are seeking an experienced and dynamic Reception Duty Manager to join our 141-room lifestyle hotel. This is a unique opportunity to be part of a non-traditional hospitality environment where the focus is on genuine guest connection rather than conventional front desk routines.Our property operates with self-check-in kiosks , allowing our team to dedicate their full attention to creating memorable guest experiences. We are looking for a manager who is hands-on, visible on the floor, and able to lead by example.About the roleEnsure a memorable and personalised experience is delivered to all our guests from arrival to departureMotivate and lead the team to achieve the highest standards of serviceHandle all guest concerns and complaints; record and resolve them promptlyRespond to all guests reviews on TripAdvisor and OTAs websitesWork with management team to assess and improve processes and policiesAbout you:Previous role as a Supervisor or Duty Manager in the hotel industryFriendly and positive can-do attitudeExcellent leadership and customer service skillsAbility to work well under pressure and have strong organisational skillsFlexibility to respond to a variety of different work situationsWhat you can expect4 days on followed by 4 days offFun with purpose at workOccasional night shift coversOpportunities to push boundariesCompetitive payCompany benefitsIf youd like to break new ground with us, please get in touch!Eligibility:In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment ..... full job details .....